Privacy Policy

IN BRIEF

· We do not sell or rent your information to third parties
· We use the most up to date systems to protect your personal and company details
At onerve Pty Ltd, we understand that you value your privacy and wish to keep your personal information private. As we hold a range of personal information, we place a high priority on the security of information held by our firm. We have developed this policy to inform you how we manage your personal information to maintain its integrity and security.

We are bound by the Privacy Act 1988 and must comply with the National Privacy Principals. You can find more information about the Privacy Act and the National Privacy Principals on the Federal Privacy Commissioner’s web site at www.privacy.gov.au.
While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information so if on reading this policy you are unclear on any of the matters or simply want more information, please don’t hesitate to contact us on the telephone number or address provided below.

Collected Personal Information

We aim to collect only personal information which is relevant and necessary to providing the service you have requested from us.
In general you can assume that we collect and hold the following information:
- Name - Address (business & private)
- E-mail address - Web-site address
- Telephone and fax (business & private) - Australian Business Number
- Bank Account or Credit Card Details*
* A written authority will always be requested for a credit card payment by you for goods or services from all onerve Pty Ltd businesses, trading as Onerve Flexi-wear & Aussie Mills Embroidery.
Naturally we collect and hold a broad range of personal information gathered during the course of providing our goods and services. However as stated above, we ensure that we collect and hold only that personal information which is relevant and necessary to continue servicing your specific needs.

Purposes of Collection

We primarily collect information to allow us to provide the goods and services that you have requested.
We may use the information:
· to send you newsletters concerning various matters which we believe would be of interest to you;
· to invite you to events that we conduct or host;
· to inform you of developments at onerve Pty Ltd and other goods and services that we can provide; and
· to assist us manage our business in a professional manner.
We will not sell, rent or trade any of your personal information to any person.
Otherwise, we will not disclose information about you unless the disclosure:
· is required by law;
· is authorised by law; or
· you have consented to our disclosing the information about you.

Third Parties

Information may be disclosed to the following third parties:
· any persons directed by you, our staff, IT Technicians, ATO, Centrelink, ASIC, and any external consultants from time to time.
Personal Information Quality
We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and to advise of any changes so that we can maintain and properly update the information to keep it true, accurate, current and complete. If you find that the information is inaccurate or incomplete at any time, please contact us and we will use all reasonable effort to correct the information.

Securing Your Personal Information

We are committed to maintaining the security and confidentiality of the data you provide us and we will take all reasonable precautions to protect your personal information from unauthorised disclosure, use or alteration.
We have the following security systems in place to protect your information:
· all computers are password and virus protected;
· our premises are monitored by censored alarms.
· our employees all sign confidentiality agreements when beginning Employment with any trading entity within Onerve Pty Ltd.

Accessing Your Personal Information

You can ask us to provide you with access to all personal information that we hold about you.
If we refuse your request for access, we will give you the reason for that refusal.
We are not required to provide access where:
· the information relates to existing or anticipated legal proceedings between ourselves and an individual; and the
information would not be accessible by the process of discovery in these proceedings;
· where denying access is required or authorised by law; or
· providing access would be unlawful.
Information the Law Requires Us to Collect
We are not required to collect any information by law.

Changes to this Statement

This Privacy Policy is not a static document we may make changes to this Privacy Policy from time to time for any reason. We will provide an updated version of this policy on request.

Contacting Us

If you would like further information regarding this privacy statement or if you think we have breached any aspect of this Privacy Policy contact us by:
Telephone: 07 5596 3905
Email:
Post: PO Box 2099, Nerang Distribution Centre Qld 4211

Consent Clause

We will assume, unless you tell us otherwise that you acknowledge that you have read this Privacy Policy and consent to the uses and disclosures listed therein and to other uses and disclosures allowed under the Act.
If you have any questions or enquiries in relation to this policy, please contact us. If you do not contact us, we will assume that you have consented to the Policy and its use.